Welcome to Close Quick Tampa LLC, where we strive to deliver superior engineering and construction services. Our commitment is to uphold the highest standards of service while fostering clear and transparent communication with our clients. Below is our customer service policy, which outlines our procedures and standards of practice.
Service Scope and Timelines
We offer a range of services from professional engineering, including PE stamping, to property rehab, construction and property management. The timelines for engineering services, including those requiring a Professional Engineer’s stamp, will take a minimum of two months due to the detailed nature of this work.
Construction services are subject to varying timelines, often extending over several months, depending on the complexity and scale of the project.
Payment Terms
An initial payment is required at the start of any project. This payment secures the allocation of resources and initiates the preliminary stages of work. Further payments for both engineering and construction services are structured around specific milestones, which will be clearly outlined in the contractual agreement.
Non-Refundable Initial Payment
Please be advised that initial payments for both engineering drawings and construction services are non-refundable. This is due to the allocation of resources and the commencement of work that occurs once a project begins. Clients will be informed of this non-refundable policy prior to making the initial payment to ensure full transparency and agreement.
Holiday and Non-Working Periods
Close Quick Tampa LLC has a diverse team and observes various holidays, including most Christian and Islamic holidays. We also observe most federally recognized holidays. Clients will be notified of these holiday periods and in the event of the observance of religious holidays or staff vacation time we assure you that we will work diligently on your project upon our return. We appreciate your understanding.
Project Cancellation
In the event of a project cancellation by the client, our policy stipulates adherence to the signed agreement's cancellation terms. Should a project be canceled after commencement, the initial payment remains non-refundable, and any work completed until that point will be provided to the client.
Communication and Dispute Resolution
We believe in maintaining open lines of communication and encourage our clients to reach out with any questions, concerns, or updates regarding their projects. Any disputes or concerns will be addressed promptly, with a focus on achieving a resolution that is equitable for all parties involved.
Refunds and Payment Disputes
Requests for refunds beyond the initial payment will be evaluated on a case-by-case basis, in line with the signed contractual agreement. Payment disputes will be managed through a formal process, ensuring that both the client's and Close Quick Tampa LLC's interests are fairly represented.
For further information or clarification regarding our Customer Service Policy, please do not hesitate to contact our dedicated customer service team
SMS Terms and Conditions
Close Quick Tampa LLC operates an automated text messaging service to communicate with tenants, prospective tenants, and service providers regarding property-related matters. By opting in, you will receive messages including but not limited to: rent payment reminders, maintenance appointment confirmations, lease renewal notices, property inspections schedules, emergency facility alerts, move-in/move-out instructions, and general property management updates. Message frequency varies based on your tenancy status and property needs, typically ranging from 2-8 messages per month.
Opt-Out: Text "STOP" to unsubscribe at any time. You will receive one final confirmation message, after which all automated messages cease. To resubscribe, contact our office at [your main business number] or re-register through the tenant portal.
Help: Text "HELP" for assistance or contact us directly at 813-669-0087. Support hours: Monday-Friday 9AM-5PM EST.
Carrier Limitations: Close Quick Tampa LLC and mobile carriers are not liable for delayed or undelivered messages due to network issues, device compatibility, or other technical factors beyond our control.
Costs: Standard message and data rates apply as determined by your wireless carrier. You are responsible for all charges incurred. Message frequency varies.
Privacy: Your phone number and message data are handled according to our privacy policy at https://closequicktampa.com/privacy-policy